Shipping policy

Hours of Operation
Online ordering is available 24-7. Customer Service is available Monday-Friday, 8:00 a.m.-4:00 p.m. Arizona Time.

Note: We fill all our online orders Monday-Friday 8:00 a.m.-2:00 p.m. If you order is placed after 1:00 p.m. Monday-Thursday your order will be filled the following business day. Orders placed after 1:00 p.m. on Friday, and through the weekend will be filled the following Monday.

Product Availability & Backorders
Most items are in stock. If "BACKORDER" appears under the item's image during checkout, it is out of stock and you will not be billed until your order ships.

Types of Payment
We accept VISA, MasterCard, American Express and Discover. You may also pay by check, money order, PayPal, COD or Telex Transfer ($25).

If paying by money order/check, your order will ship once your payment clears the bank. Send payment and a copy of your order invoice to:

Sper Scientific Accounts Receivable
8281 E. Evans Rd., Suite #103
Scottsdale, AZ 85260

Delivery & Shipping
For orders shipped via UPS, we will send you automated tracking information. Sper Scientific has no control over in-transit carrier delays. However, if an unusual delay occurs, contact us at 480.348.0278 or support@sperdirect.com?and we will work with the carrier on your behalf. We reserve the right to use alternate carriers.

International Orders
International orders that are billed or shipped to an address that is outside of the USA (excluding Canada) must be paid by Telex Transfer. During checkout, select "Telex Transfer" as your method of payment. Shipping rates are automatically calculated but do not include customs clearance, the $40 Telex Transfer fee, or any fees charged by your own bank. In accordance with Government regulations and carrier policies, duties, taxes, and brokerage fees may be billed to the customer by the carrier. Depending on your location, duties/taxes may be Substantial. After you place your order, we will email you with our banking information. For information on International Orders, contact support@sperdirect.com.

Technical Support
Many answers are found in the downloadable instruction manuals or demonstration videos available for reference on each product page. Please email?support@sperdirect.com?if you have additional questions.